Service Specifications

1. Service Overview

Fleekdrive.Fleekdrive.com (“Service” hereinafter) is the general term encompassing the following services provided by Fleekdrive Co., Ltd. (“Company” hereinafter).
These Service Specifications set forth the terms and specifications of the services provided to customers using the Service (“you” hereinafter).
The details of the services to be provided are as follows:

Fleekdrive

1.1. Definitions

The following terms used herein shall have the meanings specified below.

Server: cloud server prepared by the Company
Cloud: cloud computing services
File: electronic files, such as office documents, image files, and video files.

1.2. Overview of the Fleekdrive Service

The following items specify the services provided via the Internet from a cloud-based server:

1.2.1. File management, sharing, and distribution; collaborative editing: Assuming the presence of a browser and an Internet connection, this cloud-based file sharing service allows site-free joint file use and management, including secure file management, file sharing, collaborative editing by team members, and concurrent real-time conferencing.
If your environment is Salesforce, this service is available from the Salesforce.com AppExchange.
1.2.2. Fleekdrive mobile: This client application provides access to Fleekdrive from mobile devices. The app allows access to all basic operations other than administrative functions.
1.2.3. Fleekdrive desktop: Fleekdrive desktop automatically synchronizes the Fleekdrive folder on the cloud and the folder on the client PC.
1.2.4. Fleekdrive file server: The Fleekdrive file server lets you automatically synchronize the Fleekdrive folder on the cloud and the folder on your network Windows file server. This is a Windows-based service.

1.3. Scope of services

See “2. Service Specifications” for the scope of these services.

2. Service Specifications

Detailed specifications for the Service provided are as follows:

2.1. Plans

The functions and features available depend on the plan you select. Certain features may not be available, depending on the plan.

Fleekdrive	・Team ・Business ・Enterprise

*Plans are subject to change.

2.2. Fleekdrive Functions

2.2.1. Fleekdrive function list

For the functions, see “Fleekdrive function list” in the Appendix.

2.2.2. Types of files stored

In principle, the Service places no restrictions on the files or formats that can be stored. However, note that you must consult with the Company if you intended to store the following file types:

・CAD or similar files
・medical or medical-related files
・files for military or similar purposes
・special files other than files for general office applications, images, music, video

2.2.3. Number and size of files that can be stored

Limits on file numbers and sizes that can be stored:

・no limit on number of files uploaded at the same time
・no file size limits

While the above indicates no limits are imposed, no warranty is provided with regard to file transfer performance. The number and size of files that can be uploaded will depend on your environment and your Internet connection.

2.3. Available languages

The Service is available in Japanese, English and (simplified) Chinese, Spanish and Portuguese.

2.4. Recommended hardware/software environment

The recommended hardware/software environment for each Fleekdrive service is provided on the website.
※ *See the “Recommended Usage Environment” page on the Fleekdrive website.

2.5. Life cycle policy for client application

This summarizes basic policies for the nature and timeframe of the support provided for client applications. The purpose of this policy is to allow you to project future support for any applications you introduce.

2.5.1. Client applications covered by life cycle policy

The life cycle policy applies to the following applications:

Application name	・Fleekdrive Client PC ・Fleekdrive Server

2.5.2. Life cycle policy

The support period of each client application is posted on the Fleekdrive website.

*See the “Life Cycle Policy” page on the Fleekdrive website.

3. Conditions of service provision

3.1. Areas available

No access to or use of the Service is permitted in countries embargoed by Japan (Afghanistan, the Democratic Republic of Congo, Cote d’Ivoire, Eritrea, Iraq, Lebanon, Liberia, Libya, North Korea, Somalia, Sudan). No access to or use of the Service in violation of Japanese export control laws and regulations is permitted.
Furthermore, no access to or use of the Service is permitted in countries embargoed by the United States (currently, Cuba, Iran, North Korea, Sudan and Syria). No access to or use of the Service in violation of U.S. export control laws and regulations is permitted.

3.2. Service hours

In principle, the Service will be provided 24 hours a day, 365 days a year. Note that service hours exclude service outages required for scheduled service upgrades, system maintenance, and other Company actions. All service outages/downtimes are pursuant to Terms of Use specified in the “Terms of Use of the Cloud Service.”

3.3. Scheduled downtimes

Hours subject to downtimes scheduled to allow Service maintenance’, upgrades, or system emergencies are based on the “Terms of Use of the Cloud Service.”
The system will be unavailable during all scheduled downtimes set forth in the Terms of Use. In general, the service is likely to be unavailable from 10 p.m. of the fourth Saturday of each month to 8 a.m. of the following Sunday (Japan time).

3.4. Recovery time objective

In the event of server equipment failure, the recovery time objective (RTO) will be determined by the data center operations management company. Recovery in the event of application failures is generally within 24 hours from detection of the failure by the Company.

3.5. Working environment

3.5.1. Workplace: The Company will perform a series of tasks in connection with Service provision within the Company’s offices or at a place to be designated separately by the Company.
3.5.2. Applicable work standards: The Company will perform SE services and other matters in connection with the Service in accordance with work standards established by the Company.

3.6. Preconditions for operations

3.6.1. System operating environment: As the system site managed and maintained to provide the Service, the Company will use a data center meeting the Company’s quality and security standards.
3.6.2. Notification: The Company will issue all notifications related to the Service via the websites and e-mail.

3.7. Control of changes in specifications

3.7.1. Change in specifications and response to faults in connection with the Service: The Company will implement improvements and response to faults affecting the Service at its own discretion.
3.7.2. Notification: The Company will issue notification to you in connection with Paragraph 3.7.1. by the same means specified in “3.6.2. Notification” above.

3.8. Quality assurance standards

3.8.1. Quality: The Service is checked by the Company and must meet quality standards established by the Company.
3.8.2. Performance: The Service is provided via the Internet. Thus, no specific performance targets are established for download speed, upload speed, or other performance parameters.
3.8.3. Reliability: The Company targets a 99.9% uptime rate for the Service, excluding the hours set forth in “3.2. Service hours.”

3.9. Trail

The retention period for user CloudTrail data is five (5) years.

3.10. File backups

Backup data for files stored by users will be retained for five (5) years.

4. Plan, usage fees, and invoicing

4.1. Plans and fees

Usage fees and how fees are invoiced vary depending on the Service plan and options. See “Fleekdrive Price List.” in the Appendix for information on plans, options, and fees.

5. Support

5.1. Support menu

The Service provides a free support menu and two kinds of fee-based support menus. For support menu types and content, see “Fleekdrive Price List.” in the Appendix.

5.1.1. Conditions of use for support: You cannot use the free support menu if you use the fee-based support menu.
5.1.2. Support for client applications: Fleekdrive mobile, Fleekdrive desktop, Fleekdrive file server will be treated as Fleekdrive options. This means the support contract must meet the terms and provisions for the support menu options specified in the “Fleekdrive Price List.”

6. Other conditions and points to consider

6.1. Use of user ID by multiple persons and at multiple times

You are not permitted to share an ID with multiple persons. Shared use increases the risk of user ID and password leaks and impairs security.

6.2. Use on shared terminal

The Company will not be held liable for data leaks or loss for use of the service from shared terminals. It is not possible to ensure data security for data used from shared terminals.

6.3. Handling of local files on Fleekdrive mobile

Control of files downloaded and application lock on Fleekdrive mobile will be carried out by the administrator of the subscriber on its own responsibility. The Company will not compensate for data leaks or loss by the Company in the case of loss of mobile terminal.