Support Environment and Lifecycle Policy

Supported environments

Supported browser environments

Recommended monitor resolution Supported browsers Supported mobile browsers
Fleekdrive XGA(1024×768)~
1080p(1920×1080)
Internet Explorer 11
The latest release versions of the following browsers are supported.
Microsoft Edge
Google Chrome
Firefox
Mac Safari
The use of mobile browsers is supported only for the following public space screens.
- File list
- Uploading
- Action panel
Applicable browsers are as follows.
■ iOS and iPadOS
・Safari
・Chrome
■Android
・Chrome
* As with PC browsers, the latest release version is supported.
Fleekform
Fleekform Payroll
  • Both the Fleekdrive and Fleekform services are designed to be used from client PCs, and the supported browsers shown above also apply to browsers from server operating systems.
  • Fleekdrive's cloud service in the Firefox ESR (Extended Support Release) will be supported as long as the latest version of the regular release and ESR version of Firefox match. If the ESR version has a smaller version number than the regular release, it will not be supported.
  • Old versions of IE are not supported, including when the compatibility mode of IE11 is used.
  • Operating conditions for each browser comply with the requirements of each vendor.

Fleekdrive desktop supported environments

Supported operating systems Supported devices
Fleekdrive
desktop
The following operating systems for which Microsoft supports security update programs, etc. are supported.
・Windows 8.1 (x64,x86)
・Windows 10 (x64,x86)
Usage is supported for minor versions up to two generations, including the latest stable version of MacOS.
Operating conditions for Windows OS and Mac OS clients comply with the operating system requirements of each vendor.
Fleekdrive
file server
The following server operating systems for which Microsoft supports security update programs, etc. are supported.
・Windows Server 2012
・Windows Server 2012 R2
・Windows Server 2016
  • Fleekdrive will end support for an operating system on the same day that its vendor ends support for that specific operating system.
  • Support for Windows 7 ended on January 14, 2020.

Fleekdrive Mobile supported environments

iOS and iPhone support

iOS and devices fulfilling the following two support policies are supported.

  1. iOS: Usage is supported for minor versions up to two generations prior to the latest version. Please check the Apple website for operating conditions for each operating system. iOS:https://www.apple.com/jp/ios
  2. Devices: Usage is supported for up to two generations prior to the latest device.
iPhone7 iPhone7 Plus iPhone8 iPhone8 Plus iPhoneX iPhoneXS iPhoneXS Max iPhoneXR iPhone11 iPhone11 Pro iPhone11 Pro Max
Generation 10th generation 11th generation 12th generation 13th generation
iOS version 13.0 - - - - - - - - - - -
13.1 - -
13.2 - -
13.3 - -

iPadOS and iPad support

iPadOS and devices fulfilling the following two support policies are supported.

  1. iOS: Usage is supported for minor versions up to two generations prior to the latest version. Please check the Apple website for operating conditions for each operating system. iOS:https://www.apple.com/jp/ios
  2. Devices: Usage is supported for up to two generations prior to the latest device.
1)iPad
iPad iPad 2017 9.7 inch iPad 2018 9.7 inch iPad 2019 10.2 inch
Generation 4th generation 5th generation 6th generation 7th generation
iOS version 12.4 - - - -
13.1 -
13.2 -
13.3 -
2)iPad mini
iPad mini 2 iPad mini 3 iPad mini 4 iPad mini(2019)
Generation 2nd generation 3rd generation 4th generation 5th generation
iPadOS version 12.4 - - - -
13.1 - -
13.2 - -
13.3 - -
3)iPad Air
iPad Air iPad Air 2 iPad Air(2019)
generation 1st generation 2nd generation 3rd generation
iPadOS version 12.4 - - -
13.1 -
13.2 -
13.3 -
3)iPad Pro
iPad Pro
12.9 inch
iPad Pro
9.7 inch
iPad Pro
2017 10.5 inch
iPad Pro
2017 12.9 inch
iPad Pro
2018 11 inch
iPad Pro
2018 12.9 inch
generation 1st generation 2nd generation 3rd generation
iPadOS version 12.4 - - - - - -
13.1
13.2
13.3

Fleekform Payroll supported environments

iOS and iPhone support

iOS and devices fulfilling the following two support policies are supported.

  1. iOS: Usage is supported for minor versions up to two generations prior to the latest version. Please check the Apple website for operating conditions for each operating system. iOS:https://www.apple.com/jp/ios
  2. Devices: Usage is supported for up to two generations prior to the latest device.
iPhone7 iPhone7 Plus iPhone8 iPhone8 Plus iPhoneX iPhoneXS iPhoneXS Max iPhoneXR iPhone11 iPhone11 Pro iPhone11 Pro Max
generation 10th generation 11th generation 12th generation 13th generation
iOS version 13.0 - - - - - - - - - - -
13.1 - -
13.2 - -
13.3 - -

iPadOS and iPad support

iPadOS and devices fulfilling the following two support policies are supported.

  1. iOS: Usage is supported for minor versions up to two generations prior to the latest version. Please check the Apple website for operating conditions for each operating system. iOS:https://www.apple.com/jp/ios
  2. Devices: Usage is supported for up to two generations prior to the latest device.
1)iPad
iPad iPad 2017 9.7 inch iPad 2018 9.7 inch iPad 2019 10.2 inch
generation 4th generation 5th generation 6th generation 7th generation
iPadOS version 12.4 - - - -
13.1 -
13.2 -
13.3 -
2)iPad mini
iPad mini 2 iPad mini 3 iPad mini 4 iPad mini(2019)
generation 2st generation 3rd generation 4th generation 5th generation
iPadOS version 12.4 - - - -
13.1 - -
13.2 - -
13.3 - -
3)iPad Air
iPad Air iPad Air 2 iPad Air(2019)
generation 1st generation 2nd generation 3rd generation
iPadOS version 12.4 - - -
13.1 -
13.2 -
13.3 -
4)iPad Pro
iPad Pro 12.9 inch iPad Pro 9.7 inch iPad Pro 2017 10.5 inch iPad Pro 2017 12.9 inch iPad Pro 2018 11 inch iPad Pro 2018 12.9 inch
generation 1st generation 2nd generation 3st generation
iPadOS version 12.4 - - - - - -
13.1
13.2
13.3

Android support

Devices fulfilling the following two support policies are supported.

  1. Android OS: Android 5.1 and higher operating systems are supported.
  2. Device conditions: Devices with at least 512MB of RAM (at least 1GB of RAM is recommended) are supported.

Salesforce Mobile supported environments

Prerequisites

The Salesforce app support environments are restricted to the Salesforce mobile app supported by Salesforce.
Please refer to the Salesforce.com support page to check the support environments of the Salesforce mobile app.

iOS and iPhone support

iOS and devices fulfilling the following two support policies are supported.

  1. iOS: Usage is supported for minor versions up to two generations prior to the latest version. Please check the Apple website for operating conditions for each operating system. iOS:https://www.apple.com/jp/ios
  2. Devices: Usage is supported for up to two generations prior to the latest device.
iPhone7 iPhone7 Plus iPhone8 iPhone8 Plus iPhoneX iPhoneXS iPhoneXS Max iPhoneXR iPhone11 iPhone11 Pro iPhone11 Pro Max
generation 10th generation 11th generation 12th generation 13th generation
iOS version 13.0 - - - - - - - - - - -
13.1 - -
13.2 - -
13.3 - -

iPadOS and iPad support

iPadOS and devices fulfilling the following two support policies are supported.

  1. iOS: Usage is supported for minor versions up to two generations prior to the latest version. Please check the Apple website for operating conditions for each operating system. iOS:https://www.apple.com/jp/ios
  2. Devices: Usage is supported for up to two generations prior to the latest device.
1)iPad
iPad iPad 2017 9.7 inch iPad 2018 9.7 inch iPad 2019 10.2 inch
generation 4th generation 5th generation 6th generation 7th generation
iPadOS version 12.4 - - - -
13.1 -
13.2 -
13.3 -
2)iPad mini
iPad mini 2 iPad mini 3 iPad mini 4 iPad mini(2019)
generation 2nd generation 3rd generation 4th generation 5th generation
iPadOS version 12.4 - - - -
13.1 - -
13.2 - -
13.3 - -
3)iPad Air
iPad Air iPad Air 2 iPad Air(2019)
generation 1st generation 2nd generation 3rd generation
iPadOS version 12.4 - - -
13.1 -
13.2 -
13.3 -
4)iPad Pro
iPad Pro 12.9 inch iPad Pro 9.7 inch iPad Pro 2017 10.5 inch iPad Pro 2017 12.9 inch iPad Pro 2018 11 inch iPad Pro 2018 12.9 inch
generation 1st generation 2nd generation 3rd generation
iPadOS version 12.4 - - - - - -
13.1
13.2
13.3

Android support

Devices fulfilling the following two support policies are supported.

  1. Android OS: Android 5.1 and higher operating systems are supported.
  2. Device conditions: Devices with at least 512MB of RAM (at least 1GB of RAM is recommended) are supported.

Fleekform Client App supported environments

Supported operating systems Supported devices
ACT※ Windows 8.1 (x64,x86)
Windows 10 (x64,x86)
Windows Server 2012 R2
CentOS6 and higher
- Operating conditions for clients of each operating system comply with the operating system requirements of each vendor.
- Installation of JRE version 8 or higher, and .NET Framework version 3.5 or higher is required.
Fleekform
Fleekform Direct Print option
Windows10 (32bit/64bit)
Windows Server 2012 R2
Operating conditions for Windows OS clients comply with the operating system requirements of each vendor.
  • Fleekdrive will end support for an operating system on the same day that its vendor ends support for that specific operating system.
  • Support for Windows 7 ended on January 14, 2020.

Lifecycle Policy

Browser support policy

The following policies have been established for browsers that support Fleekdrive's services based on the support policies of each browser vendor.

Microsoft Internet Explorer
Internet Explorer 11 is supported based on the support period set by each operating system. Please refer to the Microsoft support page to check the Internet Explorer 11 support period for each operating system.
Microsoft Edge
The latest version of Microsoft Edge is supported on each operating system. Please refer to the Microsoft support page to check the latest version. * After Microsoft has released the latest version, support will be provided based on Fleekdrive's product schedule. * The iOS, iPadOS and Android versions of Microsoft Edge are not supported.
Google Chrome・Mozilla Firefox・Apple Safari
The latest stable versions are supported. * Only the Mac version of Safari is supported. The Windows version of Safari is not supported. * After each vendor has released the latest version, support will be provided based on Fleekdrive's product schedule. * Firefox ESR (Extended Support Release) is supported as long as the latest version of the ESR version matches that of the regular release. Once the latest version of the regular release exceeds the ESR version, the ESR version will not be supported. * Safari and Chrome on iOS and iPadOS and Chrome on Android only support browsing the public space.
  • Salesforce package supported environments are restricted to the browsers supported by Salesforce above.
  • Please refer to the Salesforce.com support page to check browsers supported by Salesforce.

Browser support periods

E.g. Windows 8.1 support period for Internet Explorer 11

For example, in the case of Internet Explorer 11, as the end of operating system support for Windows 8.1 is scheduled for January 2023, support for Internet Explorer 11 running on Windows 8.1 will also end at this time. As the browsers supported by Fleekdrive are predicated on operational guarantees from the browser vendors, support will end at the same time, and users will be notified to that effect from the Support Center at least one month before that time. The notification schedule will also apply if support for Internet Explorer 11 is ended at the discretion of Fleekdrive.

Client application support policy standards

The running of client applications for Fleekdrive services are supported on operating systems an devices up to two generations prior to the latest operating system and device. At the point that the latest client application provides support for the latest operating system and device, support for operating systems and devices three generations old will end.

Fleekdrive Desktop (for client PCs) Fleekdrive File Server (for servers)
These are the Fleekdrive synchronization applications. The applications are installed on a client PC or server, and the accessible space on the cloud is synchronized with folders on the device. For Windows operating systems, the use of major versions up to two generations prior to the latest version and operating systems for which Microsoft provides security update programs, etc. are supported. Usage on MacOS is supported for minor versions up to two generations prior to the latest stable version.
Fleekdrive Mobile
This is the mobile application for Fleekdrive. The application is installed on a mobile device and provides the viewing and spaces and files on the cloud, and a download feature. Usage on the operating system is supported for minor versions up to two generations prior to the latest version. Usage is supported on devices which have a device support period set and are up to two generations older than the latest device.
Fleekform Payroll Mobile
This is the mobile application for Fleekform Payroll. The application is installed on a mobile device and provides features such as viewing the pay slips and bonus slips distributed to employees. Usage on the operating system is supported for minor versions up to two generations prior to the latest version, including the latest version. For iPhones and iPad, usage is supported on devices which have a device support period set and are up to two generations older than the latest device.
ACT
This is a data connector application that integrates with Fleekform. The application is installed on a server or client PC and integrates an on-premise environment with the cloud environment. Operating systems for which Microsoft supports security update programs, etc. are supported.
Fleekform Direct Print Option
This is a printing application for the Fleekform Direct Print Option.The application is installed on a server or client PC on the same LAN network as a printer you wish to use, in order to use remote printing. Operating systems for which Microsoft supports security update programs, etc. are supported.

Operating system and device support periods for client applications

Example: iOS support for Fleekdrive Mobile

  • The support periods will also apply to MacOS.
  • Windows Operating conditions for iOS devices comply with Microsoft's OS requirements. When the websites of each company for details.

Example: iPhone support for Fleekdrive Mobile

  • Operating conditions for iOS devices comply with Apple's OS requirements. When the websites of each company for details.
  • Android OS does not support Fleekdrive Mobile.